To request a support login, please contact support@likewisesoftware.com.
“
Everyone at Likewise who has assisted Tecplot, has shown the diligence, expertise, and the patience to get Likewise Enterprise to work as claimed in our environment. This effort has been coupled with an excellent version of your product.”~ Pete Koehler - MCSE Network Administrator at Tecplot, Inc.
Tired of automated call centers and inadequate technical support?
No hold times here, just results. Likewise prides itself in the having the industry’s finest response team in place to resolve issues quickly - because we know that they can happen without warning.
Rest assured in knowing that Likewise has industry leaders in place to ensure smooth deployment into your mixed network. You will also benefit from the latest product updates and with full access to our Knowledge Base, you can view a detailed track record of all Likewise support resolutions.
Likewise offers two support subscription programs - Gold and Silver. This allows us to deliver a crafted support package that best matches the needs of your company. The services available to you as a customer and the response time that you can expect depend upon the type of license that you have, the products purchased, and the subscription program of your organization.
Likewise Support Offerings
Feature |
Silver Support |
Gold Support |
|---|---|---|
Live first response during business hours |
within 4 hours | within 1 hour |
Product Updates and Upgrades |
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Full Online Access to Product Documentation |
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Access to Knowledge Base Materials |
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12x5 Live Priority Support |
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Support Team Member Dedicated to Your Account |
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24x7x365 Access for Production Emergencies |
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To request a support login, please contact support@likewisesoftware.com.
Pre-Sales Support
At Likewise, our seasoned technical support team is on staff to assist you in the initial phase of product deployment - from implementation to migration strategy. Some of our pre-sales support features include:
- 30-Days of Free Online Support to Ensure a Smooth Evaluation Experience
- SWAT-Team on Call for Installation Issues
- Assistance with Proof of Concepts (Via Phone or in Person)